• Our Quality Policy

  Artuk Aviation Industry and Trade Limited Company Quality Policy;

  As Artuk Aviation, we adhere to the following principles in order to meet customer demands and continuously increase our service quality:

  • Customer Satisfaction: We are committed to timely and high-quality production in accordance with ISO 9001:2016 and AS9100 Quality Management System standards in order to meet the needs and expectations of our customers.

  • Continuous Development: We will continuously improve our product and service quality in order to be a pioneer in the rapidly growing defense and aviation sector. We aim to make improvements in all our processes with our educated and experienced personnel.

  • Training and Competence: We will train and employ competent and experienced personnel by providing all the resources required by our quality management system.

  • Stakeholder Satisfaction: We aim to ensure the satisfaction of all our stakeholders by adopting a customer-focused approach and taking into account the internal and external context.

  • Legal Compliance: We are committed to ensuring full compliance with relevant national and international legislation, product and service conditions, customer requirements and standards in all our activities.

  • Risk Management: We aim to protect our employees and provide safe working environments by conducting hazard and risk analyses on occupational health and safety and environmental protection.

  • Integrated Management: We are determined to implement the best practices in our sector by adopting an integrated management approach together with Occupational Health and Safety, Environment, Information Security and AS9100 Aviation and Space Management Systems.

  • Communication and Collaboration: We aim to contribute to overall success by working in cooperation with our suppliers, business partners and society.

  This quality policy is a guide for all employees of Artuk Aviation Industry and Trade Limited Company and will be regularly reviewed, improved and updated.

• Our Environmental Policy

  As Artuk Aviation Defense Industry and Trade Limited Company, we embrace our responsibility for environmental protection and are committed to actively contributing to a sustainable future. In this context, we adhere to the following principles:

  • Environmental Impact Management: We will continuously evaluate the impacts of our activities on the environment and take the necessary measures to minimize them.

  • Legal Compliance: We will fulfill our legal obligations by fully complying with applicable environmental legislation, national and international standards.

  • Efficient Use of Resources: We will continuously review our use of resources in order to ensure the effective and efficient use of natural resources, reduce waste and encourage recycling processes.

  • Training and Awareness: We will conduct regular training to increase our employees' environmental protection awareness and encourage the participation of all our employees in environmentally friendly practices.

  • Sustainable Practices: We will consider environmental impacts and adopt sustainable practices when designing our products and services. We will prioritize environmentally friendly materials and methods in our R&D processes.

  • Communication and Collaboration: We will determine common goals for environmental sustainability by collaborating with our suppliers, business partners and society on environmental protection issues.

  • Continuous Improvement: We will continuously review our environmental management system, set goals to increase our environmental performance and strive to achieve these goals.

  This environmental policy is a guide for all employees of Artuk Aviation Defense Industry and Trade Limited Company and While fulfilling our environmental responsibilities, it ensures that we are aware of our responsibilities for a sustainable future.

• Our Occupational Health and Safety Policy

  As Artuk Aviation Defense Industry and Trade Limited Company, we adopt high standards in occupational health and safety and adhere to the following principles to ensure that all our employees work in a safe, healthy and productive working environment;

  • Employee Safety is a Priority: The health and safety of our employees is one of the most fundamental elements of our business processes. For this reason, we will always prioritize occupational safety practices.

  • Legal Compliance: We will fully fulfill our legal obligations by fully complying with applicable legal regulations and international standards regarding occupational health and safety.

  • Risk Assessment: We will conduct regular risk assessments to identify potential hazards in our workplace and minimize risks.

  • Training and Awareness: We will create a conscious work culture by providing regular training on occupational health and safety to all our employees. We will encourage everyone to take responsibility for occupational safety.

  • Safe Working Conditions: We will create the necessary infrastructure to ensure safe working conditions in our workplace and provide the necessary equipment and protective gear.

  • Occupational Health Monitoring: We will regularly monitor the health status of our employees, and we will take care to detect and intervene in health problems at an early stage.

  • Continuous Improvement: We will constantly review our occupational health and safety management system, set goals to improve our performance and carry out the necessary work to achieve these goals.

  • Open Communication: We will create a communication environment where our employees can openly express their opinions, suggestions and concerns about occupational health and safety.

  This policy is a guide for all employees of Artuk Aviation Defense Industry and Trade Limited Company and supports our goal of creating a healthy and safe working environment while fulfilling our commitments on occupational health and safety.

• Our Ethics Policy

  As Artuk Aviation Defense Industry and Trade Limited Company, we adopt our business ethics and ethical values ​​and undertake to adhere to these values ​​in all our activities. Within the framework of the policy, we remain loyal to the following principles;

  • Honesty and Transparency: Honesty and integrity are our primary values ​​in all our business processes and relationships. We establish open and clear communication in our relationships with our employees and all our stakeholders.

  • Confidentiality: We protect our company's confidential information and trade secrets, and act in accordance with confidentiality agreements with third parties.

  • Our Responsibilities:

  o Legal Responsibilities: We conduct all our activities within the framework of the laws of the Republic of Turkey and international law, and provide correct information to legal regulatory institutions on time.

  o Customer Responsibilities: We prioritize customer satisfaction and respond to their needs quickly and accurately.

  o Employee Responsibilities: We respect the rights of our employees, provide a fair and safe working environment, and support their personal development.

  o Partner Responsibilities: We aim for sustainable profitability and efficiency, and comply with the principles of financial discipline and accountability.

  o Supplier/Business Partner Responsibilities: We establish fair and respectful relationships with our business partners and fulfill our obligations on time.

  o Social Responsibilities: We are sensitive to human rights, environmental protection, education and charity.

  • Use of Resources: The use of company resources must be in line with the company's interests and must not be used for personal purposes.

  • Commercial Relations: No private business relationships must be entered into with people with whom the company has commercial relations, and no personal debts or goods/services must be received.

  This policy supports Artuk Aviation Defense Industry and Trade Limited Company's commitment to conduct business with ethical and moral values ​​and forms the cornerstone of the company's culture. All our employees are responsible for acting in accordance with these principles.

• Our Customer Satisfaction Policy

  Artuk Aviation Defense Industry and Trade Limited Company and its employees undertake the following items regarding customer relations;

  • To evaluate, resolve and provide feedback to customer complaints as soon as possible within the principle of confidentiality,

  • To ensure and maintain customer satisfaction by resolving each complaint,

  • To ensure that all principles in resolving customer complaints are adopted by our staff,

  • To provide a free communication channel for our customers to reach us,

  • To continuously improve our service quality and prevent recurrence with a proactive approach

  • To increase customer satisfaction; to create a customer-focused environment open to feedback (complaints), to resolve complaints received and to enhance the organization’s ability to improve its products and services, including customer service

  • Senior management involvement through adequate acquisition and use of resources, including staff training

  • Recognizing and addressing complainants’ needs and expectations

  • Providing complainants with a clear, effective and user-friendly complaints process

  • Analyzing and evaluating complaints to improve the quality of products and services, including customer service

  • Auditing the complaints-handling process, reviewing its effectiveness and efficiency

  • Complying with applicable legal obligations.

• Our Information Security Policy

  As Artuk Aviation Defense Industry and Trade Limited Company, we attach great importance to information security and set high standards for protecting the information of all our employees, business partners and stakeholders. This policy has been created to ensure the confidentiality, integrity and accessibility of our information assets.

  Information Security Principles

  o Confidentiality: To ensure that information is accessible only to authorized persons.

  o Integrity: To protect the accuracy and integrity of information, and to prevent unauthorized changes.

  o Accessibility: To ensure that authorized users have timely access to the necessary information.

  Legal and Regulatory Compliance: To ensure full compliance with applicable legal regulations, international standards and sectoral requirements.

  Risk Management: To conduct regular risk analyses to identify potential threats to information assets and assess risks. As a result of these analyses, to take necessary security measures.

  Training and Awareness:To create a conscious work environment by training all our employees on information security.

  Confidentiality and Information Sharing: To comply with all confidentiality agreements made with employees and business partners in order to protect confidential information in our company.

  Monitoring and Auditing: To continuously monitor and audit our information security practices, evaluate our performance and make improvements when necessary.

  Breach Management: In case of any information security breachIn this case, we will intervene quickly and take the necessary measures. Establishing reporting mechanisms for breaches.

  Continuous Improvement: Continuously reviewing, updating and improving our information security management system and striving to comply with the best practices in the sector.

  This policy reflects Artuk Aviation Defense Industry and Trade Limited Company's commitment and determination regarding information security. All our employees are responsible for acting in accordance with information security standards. Having the ISO 27001 certificate reinforces our determination to adopt and maintain the best practices in this regard.

Our Certificates

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